How do I register for classes?
You may register for our classes either through our online registration form found on our website, or by coming down to either of our outlets and filling in the registration form there in person. If you are interested in signing up, you may also drop us an email or call our office number, and we can arrange a day when you can come down to sign up!
What are the different packages you offer? How long are your classes?
Classes are held on a once a week basis during a fixed day and timing (unless informed otherwise) and are non transferable.
My child is only 2 years old. Can she still attend at your institute?
Of course! We welcome eager learners from all age groups, and will tailor our program and teaching style to fit even the youngest of learners.
Do I need to bring anything with me?
We will provide all materials needed, however we do encourage for our Level 3 students to purchase and bring along a sketchbook (any size will do!) for each lesson, as we conduct a 10 minute sketching session at the beginning of each class.
Are there any registration fees? What are they?
Yes, although applicable only to our recurring monthly packages. We charge a registration fee of $30 per signup for all of our monthly packages (Level 0.5/1/2/3). Registration fees are collected on a per-signup basis and are non-refundable.
Do we have to give in a deposit?
Yes, although this too is applicable only to our recurring monthly packages (Level 0.5/1/2/3). A deposit equivalent of 1 month’s (4 sessions) fees are collected on a per-signup basis for all recurring monthly packages, and can be used as payment for the student’s final month of attended classes with us. Please inform us at least 1 month in advance if you would no longer like to continue classes with us. Deposits cannot be used as payment and will not be returned if there is failure to inform.
Can we choose whether to pay either the $30 registration fee or deposit?
No, all of our students are required to pay both the $30 registration fee and deposit per sign up.
How can I make payment?
Payment for classes must be made within the first 2 weeks of attendance through either cash, cheque, NETS or online transfer payment. For online transfers, please bring along a receipt of your deposit during the students following class. We currently do not accept credit card payment.
Is there a time frame in which my child has to complete their package?
Yes, packages must be completed within a stipulated time (12 sessions= 3 months, 10 sessions = 2½ months, 4 sessions = 1 month). An additional 2 weeks will be given to complete all outstanding makeup lessons (applicable only to our 12 sessions/3 month package). If your child has missed any lessons, please inform us as soon as possible and we will schedule a make-up lesson for you.
If my child is unable to attend a lesson, how can I contact you?
You may contact us either through our office phone, email, or hand-phone number. Please be informed that we will only be able to return your call during our opening hours. If your child is unable to attend a lesson, please do inform us at least one day before the said class. No make-up class will be scheduled and last minute impromptu students cannot be guaranteed a space in class if there is a failure to inform.
What are makeup classes and how do they work?
Makeup classes are additional classes that we offer as a service if your child is unable to attend their regular lesson during their fixed day and timing. Makeup classes cannot be used to replace fees of a monthly package, and must be completed on a separate occasion other than your child’s regular lesson. However we do allow for the extension of lessons as a way of completing 1 makeup lesson in addition to your child’s regular lesson (e.g. 1 lesson = 2 hours + makeup lesson (2 hours) = 4 hours of class per lesson). The date of the make-up class must be communicated to us within the next 1 month of the cancelled lesson, and must be scheduled within the next 1 month of absence. We will forfeit any outstanding make-up classes if they have not been scheduled within this stipulated period. Make-up classes must be used during the period in which the student is attending their regular sessions, and cannot be used after the period in which the student has stopped attending their regular sessions.
Will there still be a class if the class falls on the 5th week of the month?
Yes. Applicable only to recurring monthly packages, there will still be class even if your lesson falls on the 5th week of a month. Fees will be charged accordingly. We will remind you if there is a 5th week for that month.
Do you still charge for classes if the class falls on a public holiday? Will there be a makeup class arranged?
Yes, we still charge for classes falling on a public holiday. If your class happens to fall on a public holiday, we will schedule a makeup class for you. Normal session fees will still apply.
I would like to withdraw my child from their art class. When do I have to inform you? Do I receive my deposit back?
Please inform us at least 1 month in advance if you would no longer like to continue classes with us. Regular session fees will still apply during said month. Deposits cannot be used as payment and will not be returned if there is failure to inform.
I stopped having classes at Art Village but left my artwork behind. Can I come collect my artwork after stopping classes?
Yes. In the case that you have stopped attending classes with us and your artwork is left at either of our outlets, then you will have 6 months (starting from the date of your last attended class) to come collect your artwork. If the artwork is not collected during this stipulated time, we reserve the right to dispose or recycle it.