Terms & Conditions

Class Schedule: Classes are held once weekly on a fixed day and time, unless otherwise communicated.
Non-Transferable & Non-Refundable: Classes are strictly non-transferable and non-refundable.
Punctuality: Please arrive punctually for classes as no time extensions will be granted for late arrivals.
Pick-Up Policy: Parents are strongly advised to pick up their children on time to avoid disruptions to ongoing classes and to allow our teachers ample preparation time for subsequent classes. Studios operate with back-to-back classes.
Parent Accompaniment: Parents of CREATOTS students may accompany their children in-studio for the first two classes. For other levels, due to space constraints, parents will be required to wait outside the studio.
Absenteeism: If unable to attend a scheduled class, inform the studio at least one day in advance via phone or through the respective teacher. Make-up classes will be arranged for notified absences.
Unnotified Absence: In the event of absence without notice, the class will be considered consumed, and no make-up class will be provided.
Conditions for Make-Up Classes: Make-up classes are provided under specific conditions, including prior notice of absence, advance notification of class cancellation by the teacher, or if the scheduled class falls on a public holiday.
Scheduling & Cancellation: Make-up classes must be scheduled in advance, subject to class capacity and teacher availability.
Cancellation of make-up classes will be considered as forfeiture of the lesson.
Validity & Usage: Make-up classes must be utilized within an existing package or carried forward into a new package with a validity of 3 months. They cannot be used to offset course fees or extend an expiring package.
Forfeiture of Unused Make-Up Classes: Any outstanding make-up classes not consumed during enrollment will be forfeited. The use of make-up classes after termination of enrollment is strictly prohibited.
Payment Procedure: Payment for classes must be made within the first 2 weeks of attendance via cash, cheque, or online transfer. For online transfers, provide proof of payment to +65 9729 7004.
Late Payment Charge: Failure to make timely payments incurs a late payment charge of $20 for every missed week of payment after the initial 2 weeks.
Registration Fee & Deposit: A non-refundable registration fee of $30 and a deposit equivalent to 2 session fees are required for all recurring packages.
Termination & Deposit Utilization: Deposits will be utilized for the student’s 2 final sessions upon enrollment termination, provided there's at least 1 MONTH notice. Deposits are strictly non-refundable.
Package Completion: Packages must be completed within stipulated time frames: 12 sessions = 3 months, 10 sessions =2 1⁄2 months, 6 sessions =1 1⁄2 months.
Artwork Collection: If the student stops attending classes and leaves artwork with us, they have 6 months from their last attended class to collect it. Failure to collect within this time frame gives us the right to dispose or recycle the artwork.
Materials & Art Usage: No outside materials are allowed; we provide all necessary materials. We reserve the right to use your artwork on our website and social media platforms.
Policy Changes: Please note that our policies are subject to change without prior notice.

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